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PUSAT KOKURIKULUM DAN PEMAJUAN PELAJAR

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Perutusan Pengarah

Profesor Madya Dr. Jurry Foo
Pengarah
Pusat Kokurikulum Dan Pemajuan Pelajar

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Senarai kursus yang ditawarkan oleh Pusat Kokurikulum dan Pemajuan Pelajar untuk pelajar Universiti Malaysia Sabah.

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Pusat Kokurikulum dan Pemajuan Pelajar,
Universiti Malaysia Sabah, Jalan UMS, 88400, Kota Kinabalu, Sabah, Malaysia
Tel : (+6088) 329032
(+6088) 32000 samb. 206500
Emel : pkpp[at]ums.edu.my

TERMA PENGGUNA | PENAFIAN | DASAR PRIVASI | POLISI KESELAMATAN | DASAR HAK CIPTA

EA 00103 ANGKLUNG

This course focuses on skills required for knowledge acquisition on music theory and Angklung ensemble practices and performances. Emphasis is placed on techniques in instrumental skills and orchestral performance. This course incorporates on soft-skills enhancement in which student must actively participate in related social and community activities and programs.

References

Ismail Din. 1980. Muzik dan Bahan-bahan yang melahirkan bunyi, Gendang Gendut. Dewan Bahasa dan Pustaka, Kuala Lumpur

Tan Sooi Beng. 1984. Asas-asas Muzik. USM Pulau Pinang.

Mohd. Ghouse Nasaruddin, 1989. Muzik Melayu Tradisi. Kuala Lumpur: Dewan Bahasa dan Pustaka.

Perris, Arnold B. 1971. The Rebirth of the Javanese Angklung. Macmillan

Stanley Sadie, 1984. Angklung: The New Dictionary of Musical Instrument: London: Macmillan.

EA 00203 CHOIR

This course focuses on skills required for knowledge acquisition on music theory and vocal practices and performances. Emphasis is placed on techniques in vocal projections, vocal harmony and styles in choral singing specifically 4-part singing of SATB. This course incorporates on soft-skills enhancement in which student must actively participate in related social and community activities and program.

References

Charles, H. Moody. 2001. Choir in the Making. Manchester University Press.

Neale, Stephen, 1980. Conducting A Choir. Oxford University Press.

Altman, Rick, 1981. Genre: The Musical. Routledge & Kegan Paul Ltd.

Monograph

Kenneth W. Osbeck. Music Workbook. Berklee College of Music. Boston. USA.

Jabatan Penerangan/Penyiaran Malaysia. Lagu-Lagu Patriotik.

Larry Monrue Berklee College of Music. Music for Ear Training/Theory. Boston. USA.

EA 00303 KOMPANG ENSEMBLE

This course focuses on skills required for knowledge acquisition on music theory and Kompang ensemble’s practices and performances. Emphasis is placed on techniques in instrumental performances, performance tradition and styles specifically on traditional and ceremonial repertoires. This course incorporates on soft-skills enhancement in which student must actively participate in related social and community activities and programmes.

References

Asmad. (1990). Seni Lagu dan Permainan Tradisi. Melaka : Association Educational Distributers (M) Sdn. Bhd.

Aziz Deraman & Wan Ramli Wan Mohamad. (1994). Muzik dan Nyanyian Tradisi Melayu. Kuala Lumpur : Fajar Bakti.

Matusky, P. & Tan, S.B. (1997). Muzik Malaysia : Tradisi Klasik, Rakyat dan Sinkretik. Pulau Pinang : Asian Centre Penang & Akademi Seni Kebangsaan.

Nik Mustapha Nik Mohd. Salleh. (1998). Alat Muzik Tradisional Dalam Masyarakat Melayu . Kementerian Kebudayaan, Kesenian dan warisan Malaysia.

Shamsiah Sabaruddin, Surya Hafida Bahari & Zuzitah Abdul Samad. (1993). Kumpulan Kompang. Kuala Lumpur : Pustaka Bakti Wira.

EA 00403 THEATRE ACTING

The course is designed to expose the students in the art of acting especially for theatre performances and steps of acting preparation for actors. Student will be exposed to theories on acting introduced by world known theatre activists like Stainslavski, Grotowski, Artaud and Boal. The course will be divided into two categories; lectures and practical/studio works.

References

Alexander, F. Mattias.1997.The Ressuretion of the Body. Ed: Dell, New york.

Berry Cecily, 1973. The Voice and the Actor. Alyn Harrap, Lodon.

Brook, Peter.1968. The Empty Space. London Gibbon & Kee.

Cohen, Robert.1878. Acting Power. Palo Alto: Mayfield, CA

Cole, Toby and Helen K. Chiney.1953. Directing the Play. New York Hobbs,Merrill.

EA 00503 DRAWING AND PAINTING

The course is designed to enhance students’ creativities and abilities in problem solving. Students are able to express emotions freely through visual art. Students will be introduced to several principals and structural of design. The final product will be display for grading.

References

Hasel Harrison & Alferd Daniels. (1993). The complete printing course. Dorling Kindersly (UK).

Hazel Harrison. (1993). The basic of drawing the complete Art course. Dorling Kindersly

Jenny Roduell. (1989). Drawing. Great Britain.

Kathleen Chee. (1994). Teori Seni 1 & 2. Fokus Pelangi

Latif Muhidin. (1988). G.A.R.I.S. Dewan Bahasa Pustaka.

EA 00603 TRADISIONAL MUSIC

This course focuses on skills required for knowledge acquisition on music theory and Sabah Traditional Music practices and performances particularly of the Murut Gong Ensembles, Sompoton Ensembles and Kulintangan Ensembles. Emphasis is placed on techniques in instrumental performances, performance tradition and styles specifically on traditional and ethnic repertoires. This course incorporates on soft-skills enhancement in which student must actively participate in related social and community activities and program.

References

Curt Sachs. (1940). The History of Musical Instruments.I. JM Dent & Sons LTD.

Mohd Anis Md Nor. (1993). Zapin, Folk Dance of The Malay World. OUP, New York.

Mohd Ghouse Nasuruddin. (1992). Muzik Tradisional Melayu. Dewan Bahasa Pustaka.

Shafiee Ahmad & Sulaiman Zakaria. (1992). Kesenian di Malaysia. Buku Must Sdn. Bhd. Kuala Lumpur.

Hood, Mantle, 1971. The Ethnomusicologist. Kent State university Press.

EA 00703 MODERN MUSIC

This course focuses on skills required for knowledge acquisition on music theory and modern music practices and performances such as combo and pop orchestra. Emphasis is placed on techniques in music and score reading, instrumental performances and styles in ensemble practices from different genres of music e.g.: ballad, pop rock, light jazz. This course incorporates on soft-skills enhancement in which student must actively participate in related social and community activities and program.

References

Blades, J. 1992. Percussion Instruments and Their History. Westport, Connecticut: The Bold Strummer Ltd.

March, Mary , 1970. Explore and Discover Music. Macmillan Limited

Malm, W.P. 1979. Music In Malaysia. The World Of Music. Routledge & Kegan Paul Ltd

Laing, Dave, 1990. Listen to me, in On Record. Frith, Simon and Goodwind (eds). Routledge & Kegan Paul

EA 00803 CONTEMPORARY NASYID

This course focuses on skills required for knowledge acquisition on music theory and nasyid singing practices and performances. Emphasis is placed on techniques in vocal projections, vocal harmony and styles in Nasyid choral singing specifically on harmonization and solo styles. This course incorporates soft-skills enhancement in which student must actively participate in related social and community activities and programs.

References

Mohd Ghouse Nasuruddin. (1992). Muzik Tradisional Melayu. Dewan Bahasa Pustaka.

Shafiee Ahmad & Sulaiman Zakaria. (1992). Kesenian di Malaysia. Buku Must Sdn. Bhd. Kuala Lumpur.

Adjie Esa Poetra, 2204. Revolusi Nasyid. MQS Publishing, Jakarta.

EA 00903 TRADITIONAL NASYID

This course focuses on skills required for knowledge acquisition on theory and philosophy of music and nasyid singing practices and performances. Emphasis is placed on techniques in vocal projections, vocal harmony and styles in nasyid choral singing specifically on harmonization and solo styles. This course incorporates soft-skills enhancement in which student must actively participate in related social and community activities and programs.

References

Aziz Deraman & Wan Ramli Wan Mohamad. (1994). Muzik dan Nyanyian Tradisi Melayu. Kuala Lumpur : Fajar Bakti.

Adjie Esa Poetra, 2204. Revolusi Nasyid. MQS Publishing, Jakarta.

Mohd. Ghouse Nasaruddin. (1992). The Malay Traditional Music. Kuala Lumpur : Dewan Bahasa Dan Pustaka.

Shafiee Ahmad & Sulaiman Zakaria. (1992). Kesenian di Malaysia. Kuala Lumpur : Buku Must Sdn. Bhd.

EA 01003 INTRODUCTION TO SCREENPLAY

The course is designed to help students to understand the techiques of using camera or ”camera mannerism” . Students are also introduced on ways to act infront of a camera, ways to deliver their lines and improvisation. Students will be able to experienced in conducting a fieldtrip to several studios available around Kota Kinabalu.

References

Eric Morris, 1998. Acting , imaging and the Unconscious. Ermor Enterprise. Los Angeles, USA.

John Miles Brown.1994. Directing Drama. Peter Owen Limited, USA.

Linda Villiams.1995. Viewing Position-Ways of seeing Film. Rutgers University Press, New Jersey, USA.

Steven D. Kats.1991. Film Directing – Shot by shot: Visualizing from Concept to Screen. Michael Wiese Production, USA.

William Miller.1998. Screenwriting for film and Television. Allyn and Bacon, USA.

EA 01103 SCRIPT WRITING FOR DRAMAS

The course exposes students to ways of designing and writing a stage play. Students will undergo processes to prepare oneself before and during the process of writing. A brief discussion on drama and theatre will be included. This will help students to have a clear understanding about theatre and drama before writing a play. The course will also concentrate on ways to enrich a script with all the artistic elements based on six elements introduced by Aristotle. At the end of semester, students will be able to write script and produce a play.

References

Armer, Alan A. 1993. Writing the Screenplay: TV and film. Wadsworth Publishing Company Belmont, California.

Bently, Eric.1967. The Playwright as Thinker. New York: Atheneum.

Field Syd. (Terj) 1990. Lakon Layar: Asas Penulisan Skrip. Dewan Bahasa dan Pustaka, Kuala Lumpur.

Hatcher, Jeffrey.1996. The Art & Craft of Playwriting. Story Press, Cincinnati, Ohio USA.

Jeffrey Sweet.2001. Solving your Script: Tools and Techniques for the Playwright. Heineman Publishing.

EA 01203 GAMELAN ENSEMBLE

This course focuses on skills required for knowledge acquisition on music theory and Gamelan ensemble practices and performances. Emphasis is placed on techniques in instrumental skills on traditional and contemporary repertoires. This course incorporates on soft-skills enhancement in which student must actively participate in related social and community activities and program.

References

Harun Mat Piah. (1985). Bengkel Gamelan Malaysia. Terbitan Universiti Kebangsaan Malaysia.

Harun Mat Piah. (1983). Gamelan Malaysia. Kementerian Kebudayaan, Belia dan Sukan dengan kerjasama IBKKM.

Mohd. Ghouse Nasharuddin. (1985). Muzik Melayu Tradisional. Dewan Bahasa Pusataka, Kuala Lumpur.

Siti Zainon Ismail. (1988). Lambang Sri. Penerbitan Universiti Kebangsaan Malaysia.

EA 01303 SCULPTURE

This course focuses on skills required for knowledge acquisition on sculpture. Emphasis is place on techniques of sculpturing. This course incorporate on soft skills enhancement in which student must actively participate in related social and community activities and programme.

References

Abdul Halim Nasir, (1986). Ukiran Kayu Melayu Tradisi. Kuala Lumpur: DBP.

Itten, J. (1977) Design and Form. New York: Van Nostrad Reinhold Co.

Penny, N. (1993). The Materials of Sculpture. London: Yale University Press.

Schodek, D.L. (1993). Structure in Sculpture. London: The MIT Press.

Siti Zainon Ismail. (1986). Rekabentuk Kraftangan Melayu Tradisi. Kuala Lumpur: DBP.

EA 01403 BATIK PAINTING

This course focuses on skill and knowledge acquisition on batik design. Emphasis is place on techniques of designing a batik. This course incorporate on soft skills enhancement in which student must actively participate in related social and community activities and programme.

References

Abdullah Jumain Abu Samah. (1982). Batik: Sejarah, Teknik dan Keistimewaannya. Universiti Kebangsaan Malaysia.

Griffin, Heather and Margaret Hone. (1990). Introduction to Batik. North Light Books : Cincinnati, OH.

Jenny Podueel. (1989). Drawing. Gfed Britain.

Kafla, J.F. (1959). Batik Tie Dyeing Stencilling, Silkscreen, Block Printing, The Hand Decoration of Fabric. New York : Dover Publishing Inc.

Rathus, L.F. (1995). Understanding Art (4th ed.). New Jersey : Prentice-Hall.

EA 01503 COURT DANCE

This course focuses on skills required for knowledge acquisition on dance. Emphasis is place on techniques of dancing and movement. This course incorporate on soft skills enhancement in which student must actively participate in related social and community activities and programme.

References

Asmad. 1990. Kesenian Tari. Associted distributors (M) sdn. Bhd. Melaka.

Mohd Ghouse Nasaruddin, (1994). Tarian Melayu Kuala Lumpur. Dewan Bahasa dan Pustaka.

Siti Zainon Ismail. (1986). Lambang Sari: Tari Gamelan Terengganu. Dewan Bahasa dan Pustaka

Monograph

Zainal Abidin Tinggal. (1998). The Dances of Asean. Asean Committee on Culture and Information.

KKBS. 1981. Tarian-tarian Malaysia. KKBS, Kuala Lumpur.

EA 01603 FOLK DANCE

This course focuses on skills required for knowledge acquisition on dance. Emphasis is place on techniques of dancing and movement. This course incorporate on soft skills enhancement in which student must actively participate in related social and community activities and programme.

References

Asmad. (1990). Kesenian Tari. Associated Distributor (M) Sdn. Bhd., Melaka.

Harun Mat Piah & Siti Zainon Ismail. (1986). Lambang Sari: Tari Gamelan Terengganu.. Dewan Bahasa dan Pustaka.

Mohd Ghouse Nasaruddin. (1994). Tarian Melayu. Dewan Bahasa dan Pustaka, Kuala Lumpur.

T. Japi. (1981). Dasar-dasar Dramatari. CV Pustaka Prima, Bandung.

Monograph

Kementerian Kebudayaan Belia dan Sukan. (1981). Tarian-tarian Malaysia.

EA 01703 SABAH DANCE

This course focuses on skills required for knowledge acquisition on dance. Emphasis is place on techniques of dancing and movement. This course incorporate on soft skills enhancement in which student must actively participate in related social and community activities and programme.

References

Asmad. (1990). Kesenian Tari. Associated Distributors (M) Sdn. Bhd. Melaka.

Haji Ismaily Hj. Bungsu. (1995). Warna Budaya. KKBS(N), Sabah, Malaysia.

Ismail A, & Charles Saong. (1984). Tarian-tarian Tradisional Negeri Sabah. KKBS.

Monograph & Journal

Johan Aziz. Tarian Peribumi Sabah 1980-1982

KKBS. (1981). Tarian-tarian Malaysia. KKBS, Kuala Lumpur.

EA 01803 CALIGRAPHY

This course focuses on skills required for knowledge acquisition on Islamic khat (chaligraphy). Emphasis is place on techniques of writing an Islamic khat in a creative way. This course incorporate on soft skills enhancement in which student must actively participate in related social and community activities and programme.

References

Abdul Halim Nasir. (1987). Tradisional Malay Wood Carving. Dewan Bahasa dan Pustaka, Kuala Lumpur.

D. Sirajuddin Ar. (1985). Seni Kaligrafi Islam. Jakarta : Pustaka Panjimas.

Hashim Muhammad Al-Khattat. (1986). Qawaid al-Khat al-Arabi. Beirut : Maktabah al-Nahdah al-Arabiyah.

Mahayudin Hj. Yahaya. (1999). Tamadun Islam. Kuala Lumpur : Fajar Bakti.

Muhammad Haddad. (1943). Majmu’ah Khutut Arabiyah Tasykiliyah. Al-Qahirah : Dar Mesr Li al-Tiba’ah.

EA 01903 STAGE DESIGN TECHNIQUES

This course focuses on skills required for knowledge acquisition on stage design. Emphasis is place on techniques of designing a set for stage performances. This course incorporate on soft skills enhancement in which student must actively participate in related social and community activities and programme.

References

Bablet, Denis.1977. The Revolution of Stage in the Twentieth Century. New York: Leon & Amiel.

Bay, Howard 1978. Stage Design. New York: Drama Book.

Burris – Meyer, Harold and Edward C. 1972. Scenery for the theatre: Little Brown.

J. Micheal Gillette. 1997. Designing with light: An Introduction to Stage Lighting.

Mary C. Henderson, Frank Rich. 2001. Mielziner: Master of Modern Stage Design. New York

EA 02003 BAMBOO INSTRUMENT MAKING

This course focuses on skills required for knowledge acquisition in Bamboo Instrument Making practices and performances. Emphasis is placed on making techniques, method in instrumental skills, orchestral performance and teaching. This course incorporates on soft-skills enhancement in which student must actively participate in related social and community activities and programs.

References

Rault, Lucie. (2000). Musical Instruments: A Worldwide Survey Of Traditional Music-Making. Thames & Hudson Ltd. Uk

Wade-Matthews, Max., Thompson, Wendy. (2004). The Encyclopedia Of Music: Musical Instruments And The Art Of Music-Making.

Shepard, Mark. (2001). Simple Flutes: A Guide To Flute Making And Playing, Or How To Make And Play Great Homemade Musical Instruments For Children And All Ages From Bamboo, Wood, Clay, Metal, Pvc Plastic, Or Anything Else. Shepard Publications

Robinson, Trevor. (1981). The Amateur Wind Instrument Maker. University Of Massachusetts Press. Us.

Hopkin, Bart. & Scoville, John. (1996). Musical Instrument Design: Practical Information For Instrument Design. See Sharp Press. Us

EK 00103 INTERIM (INSTITUTIONAL AND COMMUNAL INTERACTION)

The course structure exposes student’s capability to methods, techniques and approaches in skills of institutional and communal interaction with specific community or social group, while experiencing immediate social situation especially among peripheral community. Students will also be guided to ways of interaction with rural community, the elderly, school children and others.   This course also incorporates on soft-skills enhancement in which student must actively participate in related social and community activities and programmes.

References

Ainon Mohamad dan Abdullah Hassan. (1996). Berfikir Dalam Darjah. Utusan Publication & Distributors Sdn. Bhd. Kuala Lumpur

Altaman, (1975). The Environment & Social Behavior, Books Cohen Publishing Co. California.

Bili P.S Lim. (1997). Berani Gagal. Hardknocks Factory Sdn. Bhd. Petaling Jaya.

Cohan, A.R. (1964). Attitude Change & Social Influence. Basic Books, New York.

Yassin, M. (1996). Operasi Khidmat Masyarakat. Kuala Lumpur : Utusan Melayu (M) Bhd.

EK 00203 STUDENT ORGANISATION AND MANAGEMENT

In this course, students are trained to plan and perform projects on specific activities. They are exposed to various theories and organizational management styles such as leadership, personal management, financial and marketing management. Students are also trained to prepare quality proposals, skills towards managing a meeting and proposal presentation techniques efficiently. This course also incorporates on soft-skills enhancement in which student must actively participate in related social and community activities and programmes.

References

Aminuddin Mohd Yusof. (1990). Kepimpinan. Dewan Bahasa dan Pustaka.

Brook, William T. (1994). Pengurusan Berkesan Hebat (terj.) 1995. Dewan Bahasa dan Pustaka.

George, Jeniffer M & Jones, Gareth R. (1996). Understanding and Managing Organizational Behavior. Addison-Wesley Publishing Company, Inc.

Hall, Richard H. (1996). Organizations : Structures, Processes and Outcomes. 6th ed. Prentice Hall, Englewood Cliffs, New Jersey.

Robbins, Stephen P. & Coulter, Mary. (1996). Management. Prentice Hall.

EK 00303 LEADERSHIP AND MOTIVATION

This course aims to teach students the basics and theories of leadership and organization. Students will learn proper techniques to communicate with people and to make decision. Upon completing the course, students will conduct a collaborated project with a rural community, where they will be tested on skills of managing a meeting, decision making, accomplishing tasks, preparing paperwork and implementing plans. This course also incorporates on soft-skills enhancement in which student must actively participate in related social and community activities and programmes.

References

Reeve, J. (1997). Understanding Motivation and Emotion (2nd ed.). London : Harcourt Brace College Publishers.

Bratton.J.,Grint, K., & Nelson, D.L., 2004. Organizational leadership. United States: South-Western, Thomson

Dubrin, A.J., 2000. Leadership: Research findings, practice and skills. New York: Houghton Mifflin Company

Hughes, L.W. (1994). The Principal As Leader. New York : Macmillan College Publishing Company.

Ohlsen, M.M, Horne, M.A dan Lawe, F.E. (1998). Group Counseling. New York Holt, Rinehart and Winston, Inc.

  

EK 00403 MOSQUE MANAGEMENT

This course aims to educate students the functions of a mosque in Islam and its significance as an effective institution to care and maintain the Islamic teachings. Students are also guided to maximize the role of a mosque by channelling the community service to public including the fardhu kifayah. from initial process to the burial; this includes the bathing, the shrouding and the praying of a body. This course also incorporates on soft-skills enhancement in which student must actively participate in related social and community activities and programmes.

References

Mohamed Sulaiman, 1995. Kepimpinan dan Pengurusan Strategik Untuk Kecemerlangan Organisasi. Universiti Sains Malaysia.

Sulaiman Endut. 1997. Asas-asas Fardhu Ain. Pustaka Hj. Abdul Majid. Kuala Lumpur

Monograph

Abdul Razak Abu Chik. (2002). Penyampaian Khutbah – Satu Pendangan. Koleksi Kertas Kerja Pengurusan Masjid JAKIM

Hj. Mohd. Sharir Hj. Abdullah, Datuk. (2002). Peranan Masjid Terhadap Pembangunan Ummah. Koleksi kertas Kerja Pengurusan Masjid JAKIM.

Hj. Wan Zahidi Wan The, Dato’. (2002). Masjid Sebagai Institusi Di Bawah Hak Sultan. Koleksi Kertas Kerja Pengurusan Masjid, JAKIM.

EK 00503 HEALTH PROMOTION (Only For Medical Student)

Health promotion module is a co-curriculum activity run by the School of Medicine. The activity is suited specifically for the student in the Medical Doctor programme. In this module the student group is expected to plan, prepare a proposal and implement the health promotion activity based on finding from rapid rural appraisal in a selected rural area. The assessment is based assessment by the group supervisor on the individual performance, group report and group presentation.

References

Cossens BJ. 1992. Preventive Medicine and Public Health. The National Medical Series for Independent Study. Harwal Publishing. Tokyo.

Tones, K. Tilford S., and Robison. 1990. Health Education: Effectiveness and Efficiency. Chapman and Hall, London.

Wass A. 1997. Promoting Health. The Primary Care Approach. WB Saunders Harcourt brace and Company.

Monograph

World Health Organisation. 1982. Primary Health care From Theory to Action. WHO   Copenhagen.

World Helath Organisation. 1986. The Ottawa Charter for Health Promotion. WHO. Geneva.

EK 00603 ORATOR

Oration is a form of public speaking. In this course, students learn the thinking skill to imagine and expand ideas spontaneously. In order to develop the scope of this course and to make it more compact and dynamic (as it is a co-curriculum), the management aspects are also taught in this course. One of the content of this course is to expose students on the management procedure of activities relating to public speaking (for example, a debate, forum, oration, poetry and pantun). This course incorporates on soft-skills enhancement in which student must actively participate in related social and community activities and programmers.

References

Freely, Austin J. (1996). Argumentation and Debate : Critical Thinking for Reasoned   Decision Making. Belmont : Wadsworth Publishing Company.

Hartley, Peter. 2001. Interpersonal Communication (2nd ed.). Routledge.

Hybels, Saundra, and Richard L. Weaver. 2003 Communicating Effectively. Boston : McGraw-Hill.

Patrick, Fanning, Matthew, Phd McKay, Martha Davis. 2000. Messages : The Communication Skills Book. New Harbinger Publication, Inc.

Robert , Bolton. 1988. People Skills. Simon & Schuster New York.

EK 00703 PUBLIC SPEAKING / ELOCUTION

This course aims to expose and educate students on the effective communication techniques used daily and for public speaking and elocution. Students will learn the language style and methods to choose suitable contents for public speaking. In class, students will be asked to familiarize themselves in speaking, building confidence and being smart in choosing the right words and sentence in order to convey specific meaning.

References

Freely, Austin J. 1996. Argumentation and Debate : Critical Thinking for Reasoned Decision Making. Belmont : Wadsworth Publishing Company.

Griffin, Em. 1997. A First Look at Communication Theory. New York : McGraw-Hill.

Hybels, Saundra, and Richard L. Weaver. Communicating Effectively. Boston : McGraw- Hill.

J, J. N. Jayant and Shoham. 1992. Coding of Wideband Speech : Speech Communication. McGraw-Hill

Noonan, Peggy. 1998. Simply Speaking. New York : Regan Books.

EK 00903 DEBATE

This course aims to expose and educate students on the effective communication techniques used daily and for debate. Students will learn the language style and methods to choose suitable contents for debating. In class, students will be asked to familiarize themselves in speaking, building confidence and being smart in choosing the right words and sentence in order to convey specific meaning. This course also incorporates on soft-skills enhancement in which student must actively participate in related social and community activities and programmes.

References

Freely, Austin J., 1996. Argumentation and Debate : Critical Thinking for Reasoned Decision Making. Belmont: Wadsworth Publishing Company.

Hybels, Saundra, and Richard L. Weaver. Communicating Effectively. Boston: McGraw-Hill.

J, J. N. Jayant and Shoham, 1992. Coding of Wideband Speech: Speech Communication          

Noonan, Peggy, 1998. Simply Speaking. New York: Regan Books.

Abdullah Hassan Ainon Mohd, 2008. Teori dan teknik ucapan berpengaruh, Edisi Kemas Kini, PTS Millennia Sd. Bhd

From The Directors’ Desk 

Welcome to the Centre for Co-curriculum and Student Development (CCSD), Universiti Malaysia Sabah. CCSD was founded on 1st June 2002 with the aim of shaping undergraduates who will be balanced in the aspects of intellect, spiritually, emotion and corporal, whilst upgrading their physical, mental and spiritual resilience, alongside promoting creative, innovative, productive and proactive mind set as well as instilling self-esteem and perservance to face challenges. CCSD is responsible to uphold University’s aspirations to produce quality and holistic human capital and resources. Student excellence are not only measured in fields of academic, but also in acquisitions of soft-skill or generic-skill competencies. These combined factors nevertheless, may contribute to students’ intellectual capabilities and personality attributes. In the contemporary job market today, value-added attributes are prime factors for students or graduates to face challenges and needs in their working environment. Some of the skills needed are, Leadership Skills, Team-working Skills, Communication and Social Skills, Critical Thinking and Problem Solving Skills, and development of Moral and Professional Ethic Skills. In CCSD, these skills are embedded and intergrated in the teaching and learning process for co-curriculum courses.

CCSD is responsible to monitor and oversee the implementation of co-curriculum program, teaching and learning process at three (3) UMS campuses; Kota Kinabalu Main Campus, Labuan International Campus and the SPL Sandakan Campus. CCSD is also responsible to ensure the courses offered are in relevance to the needs and aspiration for student personality development and excellence, and it’s practise through structured pedagogy, the integrative learning system that is, acquisitions of professional/technical   skill as well as the soft-skill. The integrated learning system to produce holistic graduates thus, would ensure UMS will produce well- balanced graduates to face the current career challenges. It is our aspirations that the structured and systematic teaching and learning concepts will produce excellent future leaders. Please feel free to browse thru our services and list of courses offered by CCSD. I would anticipate that you would enjoy your co-curriculum studies in UMS.

Wishing you all the best in your studies at UMS, and the Centre for Co-curriculum and Student Development – The Venue of Happening.

ER 00103 ST. JOHN AMBULANCE

This course focuses on skills required for knowledge acquisition on St. John Ambulance unit. Emphasis is place on knowledge and techniques of first aid and paramedic skills. This course incorporates on soft skills enhancement in which student must actively participate in related social and community activities and programs.

References

Azizah Ismail. 1999. Asas Kejururawatan. Golden Books Centre Sdn. Bhd. Kuala Lumpur.

Chao Tzee Cheng. 1986. How To Prevent Home Accident. Federal Publication, Singapura.

Ronnie Cole-Makintosh. (1987). A Century of Service to Mankind : A History of the st. John Ambulance Brigade. David & Charles

Monograph

St. John Ambulance. 2001. St. John Ambulance Guide to First Aid and CPR : The Essential First Aid Guide to Managing Injury, Illness and Medicalemergencies. Random House of Canada Ltd.

Joan Markham. Nursing : the authorized manual of the St John Ambulance Association and Brigade of the Order of St John, the st Andrew’s Ambulance Association, the British Red Cross Society. St John Ambulance Society.

ER 00203 RED CRESCENT SOCIETY

This course focuses on skills required for knowledge acquisition on Red Cross unit. Emphasis is place on knowledge and techniques of first aid and paramedic skills. This course incorporates on soft skills enhancement in which student must actively participate in related social and community activities and programs.

References

Abdul Rahman Isa. 1989. Pertolongan Cemas : Prinsip dan Amalan. Crescent News (KL) Sdn. Bhd. Kuala Lumpur.

Mustafa Ali Mohd. (1994). Pertolongan Cemas. Penerbit Fajar Bakti. Kuala Lumpur.

The British Red Cross. 1982. Caring For The Sick Nursing, BRCS, Doarling Kindersley, Ltd. London.

The British Red Cross. (1994). Practical First Aids : The Basic Guide to Emergency Aids for Home, School and Work. London : BRCS, Doarling Kindersley, Ltd

Monograph

PBSMM. (1992). Buku Panduan 3: Undang-undang dan Peraturan Pasukan Bantuan Sukarela Berpakaian Seragam / Tidak Berpakaian Seragam. PBSMM : Kuala Lumpur.

RESERVED OFFICERS TRAINING UNIT (PALAPES DARAT)

ED 10101 PALAPES DARAT I

Offer to Malaysian citizen students. The course is designed to expose students to the process for training the PALAPES DARAT Cadet Officer to achieve the level of the Second Class Rifleman. Subject focused for this semester include the combat military startegic plan, weapons handling, marching; physical training such as light exercises, military exercises, cross country marathon, Intelectual Quiz test, leadership competency, combat sparring, public speaking, touring and field training.

References

Akta Angkatan Tentera 1972

Buku Panduan Askar Wataniah (Pindaan 2006)

Garis Panduan Penilaian PALAPES IPTA 2000

Silibus Latihan PALAPES IPTA

ED10201 PALAPES DARAT II

Offer to Malaysian citizen students. The course is designed to expose students to the process for training the PALAPES DARAT Cadet Officer to achieve the level of the Second Class Rifleman. Subject focused for this semester include the combat military startegic plan, weapons handling, marching; physical training such as light exercises, military exercises, cross country marathon, Intelectual Quiz test, leadership competency, combat sparring, public speaking, touring and field training.

References

Akta Angkatan Tentera 1972

Buku Panduan Askar Wataniah (Pindaan 2006)

Garis Panduan Penilaian PALAPES IPTA 2000

Silibus Latihan PALAPES IPTA

ED20301 PALAPES DARAT III

Offer to Malaysian citizen students. The course is designed to expose students to the process for training the PALAPES DARAT Cadet Officer to achieve the level of the Section Commander. Subject focused for this semester include the combat military startegic plan, weapons handling, marching; physical training such as light exercises, military exercises, cross country marathon, Intelectual Quiz test, leadership competency, combat sparring, public speaking, touring and field training.

References

Akta Angkatan Tentera 1972

Buku Panduan Askar Wataniah (Pindaan 2006)

Garis Panduan Penilaian PALAPES IPTA 2000

Silibus Latihan PALAPES IPTA

ED 20401 PALAPES DARAT IV

Offer to Malaysian citizen students. The course is designed to expose students to the process for training the PALAPES DARAT Cadet Officer to achieve the level of the Section Commander. Subject focused for this semester include the combat military startegic plan, weapons handling, marching; physical training such as light exercises, military exercises, cross country marathon, Intelectual Quiz test, leadership competency, combat sparring, public speaking, touring and field training.

References

Akta Angkatan Tentera 1972

Buku Panduan Askar Wataniah (Pindaan 2006)

Garis Panduan Penilaian PALAPES IPTA 2000

Silibus Latihan PALAPES IPTA

ED 30501 PALAPES DARAT V

Offer to Malaysian citizen students. The course is designed to expose students to the process for training the PALAPES DARAT Cadet Officer to achieve the level of the 2nd Lieutenent and able to lead a platoon as Infantry Platoon Chief. Subject focused for this semester include the combat military startegic plan, weapons handling, marching; physical training such as light exercises, military exercises, cross country marathon, Intelectual Quiz test, leadership competency, combat sparring, public speaking, touring and field training.

References

Akta Angkatan Tentera 1972

Buku Panduan Askar Wataniah (Pindaan 2006)

Garis Panduan Penilaian PALAPES IPTA 2000

Silibus Latihan PALAPES IPTA

ED30601 PALAPES DARAT VI

Offer to Malaysian citizen students. The course is designed to expose students to the process for training the PALAPES DARAT Cadet Officer to achieve the level of the 2nd Lieutenent and able to lead a platoon as Infantry Platoon Chief. Subject focused for this semester include the combat military startegic plan, weapons handling, marching; physical training such as light exercises, military exercises, cross country marathon, Intelectual Quiz test, leadership competency, combat sparring, public speaking, touring and field training.

References

Akta Angkatan Tentera 1972

Buku Panduan Askar Wataniah (Pindaan 2006)

Garis Panduan Penilaian PALAPES IPTA 2000

Silibus Latihan PALAPES IPTA

RESERVED OFFICERS TRAINING UNIT ( AIRFORCE )

EU 10101 PALAPES UDARA I

Offer to Malaysian citizen students. The course is designed to expose students to the process for training the PALAPES UDARA Cadet Officer. Subject focused for this semester include the combat military startegic plan, weapons handling, marching; physical training such as light exercises, military exercises, cross country marathon, Intelectual Quiz test, leadership competency, combat sparring, public speaking, touring and field training.

References

JPSTU, 2006, Buku Panduan Sukatan Mata Pelajaran Pasukan Simpanan TUDM (PALAPES), Kuala Lumpur, Penerbit Jabatanarah Pasukan Simpanan TUDM.

Manual Ketenteraan Akademi Tentera Malaysia (ATMA).

Air Force Headquarters, 1995, RMAF Air Power Manual, Kuala Lumpur, Ministry of Defence RMAF. Akta Angkatan Tentera 1972.

EU 10201 PALAPES UDARA II

Offer to Malaysian citizen students. The course is designed to expose students to the process for training the PALAPES UDARA Cadet Officer. Subject focused for this semester include the combat military startegic plan, weapons handling, marching; physical training such as light exercises, military exercises, cross country marathon, Intelectual Quiz test, leadership competency, combat sparring, public speaking, touring and field training.

References

JPSTU, 2006, Buku Panduan Sukatan Mata Pelajaran Pasukan Simpanan TUDM (PALAPES), Kuala Lumpur, Penerbit Jabatanarah Pasukan Simpanan TUDM.

Manual Ketenteraan Akademi Tentera Malaysia (ATMA).

Air Force Headquarters, 1995, RMAF Air Power Manual, Kuala Lumpur, Ministry of Defence RMAF. Akta Angkatan Tentera 1972

EU 20301 PALAPES UDARA III

Offer to Malaysian citizen students. (Advance Course) The course is designed to expose students to the process for training the PALAPES UDARA Cadet Officer. Subject focused for this semester include the combat military startegic plan, weapons handling, marching; physical training such as light exercises, military exercises, cross country marathon, Intelectual Quiz test, leadership competency, combat sparring, public speaking, touring and field training.

References

JPSTU, 2006, Buku Panduan Sukatan Mata Pelajaran Pasukan Simpanan TUDM (PALAPES), Kuala Lumpur, Penerbit Jabatanarah Pasukan Simpanan TUDM.

Manual Ketenteraan Akademi Tentera Malaysia (ATMA).

Air Force Headquarters, 1995, RMAF Air Power Manual, Kuala Lumpur, Ministry of Defence RMAF. Akta Angkatan Tentera 1972

EU 20401 PALAPES UDARA IV

Offer to Malaysian citizen students. (Advance Course) The course is designed to expose students to the process for training the PALAPES UDARA Cadet Officer. Subject focused for this semester include the combat military startegic plan, weapons handling, marching; physical training such as light exercises, military exercises, cross country marathon, Intelectual Quiz test, leadership competency, combat sparring, public speaking, touring and field training.

References

JPSTU, 2006, Buku Panduan Sukatan Mata Pelajaran Pasukan Simpanan TUDM (PALAPES), Kuala Lumpur, Penerbit Jabatanarah Pasukan Simpanan TUDM.

Manual Ketenteraan Akademi Tentera Malaysia (ATMA).

Air Force Headquarters, 1995, RMAF Air Power Manual, Kuala Lumpur, Ministry of Defence RMAF. Akta Angkatan Tentera 1972

EU30501 PALAPES UDARA V

Offer to Malaysian citizen students. (Advance Course) The course is designed to expose students to the process for training the PALAPES UDARA Cadet Officer to achieve the level of the 2nd Lieutenent and able to lead a platoon. Subject focused for this semester include the combat military startegic plan, weapons handling, marching; physical training such as light exercises, military exercises, cross country marathon, Intelectual Quiz test, leadership competency, combat sparring, public speaking, touring and field training.

References

JPSTU, 2006, Buku Panduan Sukatan Mata Pelajaran Pasukan Simpanan TUDM (PALAPES), Kuala Lumpur, Penerbit Jabatanarah Pasukan Simpanan TUDM.

Manual Ketenteraan Akademi Tentera Malaysia (ATMA).

Air Force Headquarters, 1995, RMAF Air Power Manual, Kuala Lumpur, Ministry of Defence RMAF. Akta Angkatan Tentera 1972

EU 30601 PALAPES UDARA VI

Offer to Malaysian citizen students. (Advance Course) The course is designed to expose students to the process for training the PALAPES UDARA Cadet Officer to achieve the level of the 2nd Lieutenent and able to lead a platoon. Subject focused for this semester include the combat military startegic plan, weapons handling, marching; physical training such as light exercises, military exercises, cross country marathon, Intelectual Quiz test, leadership competency, combat sparring, public speaking, touring and field training.

References

JPSTU, 2006, Buku Panduan Sukatan Mata Pelajaran Pasukan Simpanan TUDM (PALAPES), Kuala Lumpur, Penerbit Jabatanarah Pasukan Simpanan TUDM.

Manual Ketenteraan Akademi Tentera Malaysia (ATMA).

Air Force Headquarters, 1995, RMAF Air Power Manual, Kuala Lumpur, Ministry of Defence RMAF. Akta Angkatan Tentera 1972

VOLUNTARY POLICE UNIT (SUKSIS)

EP10101 SUKSIS I

Offer to Malaysian citizen students. This course will elaborate the role of Polis DiRaja Malaysia (PDRM). Students will be exposed to various kind of police training such as social services, marching, weapons handling and academic/social visits to a few police headquaters around Kota Kinabalu. The overall course need six semesters or three years to complete and the student will be awarded a title of Volunteer Inspector in PDRM. Training will be conducted by officer appointed from PDRM.

References

Kuasa-Kuasa Polis Diraja Malaysia. Edisi 2006.

Akta Polis 1967 (Akta 344)

Akta Keselamatan Dalam Negeri 1960

Akta Penjara 1995 (Akta 537)

Armed Forces Act 1972

Akta Senjata 1960 (Akta 206)

EP10201 SUKSIS II

Offer to Malaysian citizen students. This course will elaborate the role of Polis DiRaja Malaysia (PDRM). Students will be exposed to various kind of police training such as social services, marching, weapons handling and academic/social visits to a few police headquaters around Kota Kinabalu. The overall course need six semesters or three years to complete and the student will be awarded a title of Volunteer Inspector in PDRM. Training will be conducted by officer appointed from PDRM.

References

Kuasa-Kuasa Polis Diraja Malaysia. Edisi 2006.

Akta Polis 1967 (Akta 344)

Akta Keselamatan Dalam Negeri 1960

Akta Penjara 1995 (Akta 537)

Armed Forces Act 1972

Akta Senjata 1960 (Akta 206)

EP20301 SUKSIS III

Offer to Malaysian citizen students. This course will elaborate the role of Polis DiRaja Malaysia (PDRM). Students will be exposed to various kind of police training such as social services, marching, weapons handling and academic/social visits to a few police headquaters around Kota Kinabalu. The overall course need six semesters or three years to complete and the student will be awarded a title of Volunteer Inspector in PDRM. Training will be conducted by officer appointed from PDRM.

References

Kuasa-Kuasa Polis Diraja Malaysia. Edisi 2006.

Akta Polis 1967 (Akta 344)

Akta Keselamatan Dalam Negeri 1960

Akta Penjara 1995 (Akta 537)

Armed Forces Act 1972

Akta Senjata 1960 (Akta 206)

EP20401 SUKSIS IV

Offer to Malaysian citizen students. This course will elaborate the role of Polis DiRaja Malaysia (PDRM). Students will be exposed to various kind of police training such as social services, marching, weapons handling and academic/social visits to a few police headquaters around Kota Kinabalu. The overall course need six semesters or three years to complete and the student will be awarded a title of Volunteer Inspector in PDRM. Training will be conducted by officer appointed from PDRM.

References

Kuasa-Kuasa Polis Diraja Malaysia. Edisi 2006.

Akta Polis 1967 (Akta 344)

Akta Keselamatan Dalam Negeri 1960

Akta Penjara 1995 (Akta 537)

Armed Forces Act 1972

Akta Senjata 1960 (Akta 206)

EP30501 SUKSIS V

Offer to Malaysian citizen students. This course will elaborate the role of Polis DiRaja Malaysia (PDRM). Students will be exposed to various kind of police training such as social services, marching, weapons handling and academic/social visits to a few police headquaters around Kota Kinabalu. The overall course need six semesters or three years to complete and the student will be awarded a title of Volunteer Inspector in PDRM. Training will be conducted by officer appointed from PDRM.

References

Kuasa-Kuasa Polis Diraja Malaysia. Edisi 2006.

Akta Polis 1967 (Akta 344)

Akta Keselamatan Dalam Negeri 1960

Akta Penjara 1995 (Akta 537)

Armed Forces Act 1972

Akta Senjata 1960 (Akta 206)

EP30601 SUKSIS VI

Offer to Malaysian citizen students. This course will elaborate the role of Polis DiRaja Malaysia (PDRM). Students will be exposed to various kind of police training such as social services, marching, weapons handling and academic/social visits to a few police headquaters around Kota Kinabalu. The overall course need six semesters or three years to complete and the student will be awarded a title of Volunteer Inspector in PDRM. Training will be conducted by officer appointed from PDRM.

References

Kuasa-Kuasa Polis Diraja Malaysia. Edisi 2006.

Akta Polis 1967 (Akta 344)

Akta Keselamatan Dalam Negeri 1960

Akta Penjara 1995 (Akta 537)

Armed Forces Act 1972

Akta Senjata 1960 (Akta 206)

SISWA PERTAHANAN AWAM (SISPA)

EV 10101 SISPA I

This course will expose students to the paramedic skills related to first aid and handling of casualties, shock, bandages, sling and dressing, bleeding (haemorrhage), wounds dan fractures, suffocations, burns and scalds, crushing injury, insensibility and transport of casualties, practical training and SISPA’s marching guide.

Reference

Abd. Alim Abdul Rahim. 2002. Buku Panduan Pertolongan Cemas. Kuala Lumpur: Penerbit Fajar Bakti.

Buku panduan kawad kaki Jabatan Pertahanan Awam.

Buku Panduan Pengurusan dan Latihan kadet Pertahanan Awam. 2004. Kuala Lumpur: Kementerian Keselamatan Dalam Negeri.

Jabatan Pertahanan Awam Malaysia. 2002. Nota Asas Pertahanan Awam. Kuala Lumpur: Pusat Latihan Pertahanan Awam Malaysia.

Kementerian Pengajian Tinggi. 2006. Modul Pembangunan Kemahiran Insaniah (Soft Skills) Untuk IPTA. Serdang: Penerbit Universiti Putera Malaysia.

Kerajaan Malaysia. Akta Pertahanan Awam 1951 (disemak 1979), Kuala Lumpur: International Law Book Service

Malaysia. 1973. Akta Pertahanan Awam 1951 (Disemak 1979). Kuala Lumpur: Jabatan Percetakan Negara.

Malaysia. 1981. Undang-Undang Malaysia Akta 221. Kuala Lumpur: Jabatan Percetakan Negara.

EV 10201 SISPA II

This course will expose students to Fire-Rescue techniques. It’s include how the fire started (the fire triangle); how to prevent fire and burn; an introduction to firefighting equipment; firefighting using fire hydrant (wet barrel and dry barrel); water supply system; procedure to escape from a burning building; rescue techniques and operation of road accidents; rescuing people from drowning; local training and SISPA’s marching guide.

Reference

Abd. Alim Abdul Rahim. 2002. Buku Panduan Pertolongan Cemas. Kuala Lumpur: Penerbit Fajar Bakti.

Buku panduan kawad kaki Jabatan Pertahanan Awam.

Buku Panduan Pengurusan dan Latihan kadet Pertahanan Awam. 2004. Kuala Lumpur: Kementerian Keselamatan Dalam Negeri.

Jabatan Pertahanan Awam Malaysia. 2002. Nota Asas Pertahanan Awam. Kuala Lumpur: Pusat Latihan Pertahanan Awam Malaysia.

Kementerian Pengajian Tinggi. 2006. Modul Pembangunan Kemahiran Insaniah (Soft Skills) Untuk IPTA. Serdang: Penerbit Universiti Putera Malaysia.

Kerajaan Malaysia. Akta Pertahanan Awam 1951 (disemak 1979), Kuala Lumpur: International Law Book Service

Malaysia. 1973. Akta Pertahanan Awam 1951 (Disemak 1979). Kuala Lumpur: Jabatan Percetakan Negara.

Malaysia. 1981. Undang-Undang Malaysia Akta 221. Kuala Lumpur: Jabatan Percetakan Negara.

EV 20301 SISPA III

This course will expose students to the natural disaster. It’s covered the theory and types of natural disasters, rescue techniques, assistance safety procedures and management of victims, local training and SISPA’s marching guide.

Reference

Abd. Alim Abdul Rahim. 2002. Buku Panduan Pertolongan Cemas. Kuala Lumpur: Penerbit Fajar Bakti.

Buku panduan kawad kaki Jabatan Pertahanan Awam.

Buku Panduan Pengurusan dan Latihan kadet Pertahanan Awam. 2004. Kuala Lumpur: Kementerian Keselamatan Dalam Negeri.

Jabatan Pertahanan Awam Malaysia. 2002. Nota Asas Pertahanan Awam. Kuala Lumpur: Pusat Latihan Pertahanan Awam Malaysia.

Kementerian Pengajian Tinggi. 2006. Modul Pembangunan Kemahiran Insaniah (Soft Skills) Untuk IPTA. Serdang: Penerbit Universiti Putera Malaysia.

Kerajaan Malaysia. Akta Pertahanan Awam 1951 (disemak 1979), Kuala Lumpur: International Law Book Service

Malaysia. 1973. Akta Pertahanan Awam 1951 (Disemak 1979). Kuala Lumpur: Jabatan Percetakan Negara.

Malaysia. 1981. Undang-Undang Malaysia Akta 221. Kuala Lumpur: Jabatan Percetakan Negara.

EV 20401 SISPA IV

Reference

Abd. Alim Abdul Rahim. 2002. Buku Panduan Pertolongan Cemas. Kuala Lumpur: Penerbit Fajar Bakti.

Buku panduan kawad kaki Jabatan Pertahanan Awam.

Buku Panduan Pengurusan dan Latihan kadet Pertahanan Awam. 2004. Kuala Lumpur: Kementerian Keselamatan Dalam Negeri.

Jabatan Pertahanan Awam Malaysia. 2002. Nota Asas Pertahanan Awam. Kuala Lumpur: Pusat Latihan Pertahanan Awam Malaysia.

Kementerian Pengajian Tinggi. 2006. Modul Pembangunan Kemahiran Insaniah (Soft Skills) Untuk IPTA. Serdang: Penerbit Universiti Putera Malaysia.

Kerajaan Malaysia. Akta Pertahanan Awam 1951 (disemak 1979), Kuala Lumpur: International Law Book Service

Malaysia. 1973. Akta Pertahanan Awam 1951 (Disemak 1979). Kuala Lumpur: Jabatan Percetakan Negara.

Malaysia. 1981. Undang-Undang Malaysia Akta 221. Kuala Lumpur: Jabatan Percetakan Negara.

Administration
This unit is an integral part of the management and administration. Role and responsibility in the administration and management of storage resources, particularly in terms of records, files and information.

Function
i.   Managing files, records, circulars and directives.
ii.  Handling affairs of human resources, training, holidays and staff welfare.
iii. Managing the affairs of customer service and customer complaints.