Client Charter | JFPIB | Achievement of Client Charter | |||||||
2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 (Until 30th Jun 2020) | |||
1 | To issue the university offer letter at least three days after the announcement of the Department of Higher Education. | BPA | 100% | 100% | 100% | 100% | 100% | 100% | Not yet started |
2 | To publish next semester lecture timetable on week 10 of the current semester. | BPA | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
3 | To publish final examination timetable and invigilator timetable on week 12 of the current semester. | BPA | 100% | 100% | 100% | 100% | 100% | 100% | Not yet started |
4 | To process students finance affairs in 21 working days after obtaining complete information from involved parties. | BEND | 100% | 100% | 100% | 100% | 100% | 100% | 80% |
5 | To provide responsive inquiry in 7 working days after obtaining complete information. | BPQ | - | 80% | 63% | 100% | 96% | 97% | 98% |
6 | To provide at least 80% comfortable and safe accommodations facilities to the students for every study session. | PPPH | 90% | 100% | 100% | 100% | 100% | 80% | 90% |
7 | To provide at least 80% reference material based on the course structure in Undergraduate Courses published by Universiti Malaysia Sabah. | LIBRARY | 82% | 58% | 84% | 79.86% | 75.86% | 77.42% | Analysis for January - June 2020 in the implementation process |
8 | To ensure at least 90% consumers request related to information technologies fulfilled on the current year. | JTMK | 90% | 90% | 92% | 97% | 100% | 100% | 99.9% |
9 | To ensure new recruit to obtained basic CPD training within a year of recruitment. | BSM | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
10 | To ensure 85% of the university staff have at least 7 days of CPD training annually. | BSM | 100% | 87% | 89% | 87% | 88% | 86% | 20% |
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