CENTRE FOR CO-CURRICULUM AND STUDENT DEVELOPMENT CLIENT CHARTER

1. Issuing a letter of approval for UMS-SPRINT activities within seven (7) working days after receiving a complete application.

2. Taking actions on complaints/ inquiries (e-Response) received within seven (7) working days.

3. Process the financial affairs of staff, students, suppliers and teaching staff within seven (7) working days after receiving complete information.

4. Process equipment acquisition, venue rental and stock item requests no later than five (5) working days.

5. Issuance of appointment letters to teaching staff seven (7) days after attending the Training of Trainer workshop.

6. Issuing lecture information seven (7) days before the semester begins.

7. Displays the academic calendar seven (7) days before the semester begins.

8. Process lecture room/ tutorial room reservations within five (5) days from the date of received complete reservation.