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1. To issue the university offer letter at least three days after the announcement of the Department of Higher Education.

 

2. To publish next semester lecture timetable on week 10 of the current semester.

3. To publish final examination timetable and invigilator timetable on week 12 of the current semester.

 

 

4. To process students finance affairs in 21 working days after obtaining complete information from involved parties.

 

5. To provide at least 80% comfortable and safe accommodations facilities to the students for every study session.

6. To provide at least 80% reference material based on the course structure in Undergraduate Courses published by Universiti Malaysia Sabah.

7. To ensur​e at least 90% consumers request related to information technologies fulfilled on the current year.

8. To ensure new recruit to obtained basic​CPD ​training within a year of recruitment.

9. To ensure 85% of the university staff have at least 7 days of CPD training annually​.

 

 


Click for the Achievement of Clients' Charter


 

 

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We pledge to fulfill the needs of our clients as follows:

STUDENT
  • To provide efficient and world-class academic services.
  • To provide and implement holistic education to produce students who are intellectually, physically and spiritually balanced.
  • To provide conducive and safe teaching and learning facilities.

RESEARCH
  • To encourage and implement world-class research, publication, consultation and commercialisation.
  • To materialise research findings into world-class publication, consultation and commercialization.
  • To provide smart partnership collaboration with various agencies through research and consultation.

 

STAFF
  • To provide conducive, honest and transparent working environment.
  • To provide training, consultation and guidance towards morally upright human capital.

 

COMMUNITY
  • To provide quality and relevant lifelong learning programmes at reasonable costs.
  • To provide community services for the social and economic development of the local community.

 

NATION
  • To provide human capital with soft skills who are competitive and able to contribute to the community and nation.

 

 

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StatementAchievement
To issue the university offer letter at least three days after the announcement of the Department of Higher Education.100% achieved for 2013/2014 session intake
To publish next semester lecture timetable on week 10 of the current semester.100% achieved for Semester 1, 2014/2015 session
To publish final examination timetable and invigilator timetable on week 12 of the current semester.100% achieved for Semester 2, 2013/2014 session
To process students finance affairs in 21 working days after obtaining complete information from involved parties. 
100% achieved
To provide at least 80% comfortable and safe accommodations facilities to the students for every study session.90% achieved
To provide at least 80% reference material based on the course structure in Undergraduate Courses published by Universiti Malaysia Sabah.82% (2012)
84% (2013)
To ensur​e at least 90% consumers request related to information technologies fulfilled on the current year.90% achieved
To ensure new recruit to obtained basic​CPD ​training within a year of recruitment.100% achieved
To ensure 85% of the university staff have at least 7 days of CPD training annually​.100% achieved



* Based on yearly report.